Refund & Cancellation Policy

This policy outlines refund and cancellation conditions for services provided by Minakshi Nextech.

1. Project-Based Engagements

• Advance payments (typically 30–50% of project value) are non-refundable once design or development work has commenced.
• If the client cancels mid-project, fees for completed work and any non-recoverable third-party costs (licenses, hosting, etc.) are payable.
• Any unused balance from milestone payments may be refunded at our discretion.

2. Retainer & Subscription Services

• Retainer agreements may be cancelled with 14 days written notice; fees for the current billing cycle are non-refundable.
• Unused hours within a retainer do not carry over and are not refundable.

3. Refund Eligibility

Refunds may be considered in cases where:

• Services were not delivered as agreed in the SOW due to our fault.
• A duplicate payment was made due to a technical error.

4. Refund Process

Eligible refunds will be processed within 10–14 business days to the original payment method. Bank or gateway charges may apply.

5. Non-Refundable Items

• Domain registrations and renewals
• Third-party software licenses, subscriptions and hosting
• Delivered deliverables that have been approved by the client

6. Disputes

For any refund inquiry, please email contact@minakshinextech.com within 7 days of the disputed charge.